Flipping lid travel mugs
3 accessories
Screw in travel mugs
2 accessories
WARRANTY ACIESS
TRAVEL TUMBLERS & MUGS
Your purchase will be protected for 30 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 30 days, please email support@aciess.com for assistance.
Aciess® guarantees every Aciess® product with a limited warranty against manufacturer defects!
Aciess Lifetime Warranty:
Aciess will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
Aciess 5-Year Limited Warranty. Aciess will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available. A receipt may be requested to verify date of purchase.
Aciess Satisfaction Guarantee:
Before submitting a warranty claim, please read the following:
1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
2. Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
3. Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.aciess.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged flask and will send out a replacement flask upon receipt.
4. Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we. However, if it is an annoyance, we will exchange it for a new flask.
5. Aciess Warranties: If you need to claim your aciess product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your aciess products will be available for warranty.
6. International Warranty Claims: If you purchased your Aciess® from a European retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. Europe based consumers, if you do not have a retailer in your area or purchased your Aciess® outside of your area/country, please visit our Europe website for more details (link in footer). If you purchased your Aciess® from a Canadian retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay.
Warranty claims will only be approved by Aciess® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Aciess® product, as limited by or subject to applicable law. The limited warranty provided by Aciess® only covers manufacturing defects and does not include any damage or defect of any Aciess® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
Please note your Warranty Claim Aciess® will be replaced by the same size and color Aciess. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.
Aciess® guarantees every Aciess® product with a limited warranty against manufacturer defects!
Aciess Lifetime Warranty:
Aciess will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
Aciess 5-Year Limited Warranty. Aciess will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available. A receipt may be requested to verify date of purchase.
Aciess Satisfaction Guarantee:
Before submitting a warranty claim, please read the following:
1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
2. Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
3. Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.aciess.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged flask and will send out a replacement flask upon receipt.
4. Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we. However, if it is an annoyance, we will exchange it for a new flask.
5. Aciess Warranties: If you need to claim your aciess product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your aciess products will be available for warranty.
6. International Warranty Claims: If you purchased your Aciess® from a European retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay. Europe based consumers, if you do not have a retailer in your area or purchased your Aciess® outside of your area/country, please visit our Europe website for more details (link in footer). If you purchased your Aciess® from a Canadian retailer, please contact that retailer to make a warranty claim and avoid unnecessary shipping and handling charges and delay.
Warranty claims will only be approved by Aciess® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Aciess® product, as limited by or subject to applicable law. The limited warranty provided by Aciess® only covers manufacturing defects and does not include any damage or defect of any Aciess® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
Please note your Warranty Claim Aciess® will be replaced by the same size and color Aciess. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.